Issue:
The update failed with exit code 5
This can happen in versions of hsbdesign before V23.3.9
Cause:
An error in a particular version that looked at HSBAUTOCADLOADER instead of hsbCAD23
Solution:
You need to download the latest version from https://myhsbcad.com/downloads. This is the latest version of hsbdesign23 where this bug has been fixed.
Your current version does not have to be uninstalled. Just run the installer (hsbsetup) again.
DO NOT USE THE REINSTALL