How to Contact the Customer Success Team

We understand that sometimes you may encounter issues or have questions regarding our products and functions.

Our dedicated support offices are here to assist you and provide guidance to resolve any concerns.
To ensure a smooth and efficient communication process, we have outlined the various methods through which you can contact our support offices.
Please review the following options:

Email Support:

We prefer written communication by mail for non-urgent matters; you can contact our support offices via email.
Compose a detailed message explaining your query or issue, and send it to our dedicated support email address: see the list below.
You will then receive a ticket number, so we can follow this up better and pass it on more easily to the relevant support person.

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support.au@hsbcad.com (Australia - New Zealand)
support.be@hsbcad.com (Belgium - Greece)
support.de@hsbcad.com (Bosnia - Germany - Italy - Latvia - Poland - Slovenia - Turkey)
support.jp@hsbcad.com (Japan)
support.nl@hsbcad.com (Norway - Sweden - The Netherlands)
support.uk@hsbcad.com (UK - Ireland)
support.na@hsbcad.com (USA and Canada)

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Phone Support:

One of the most direct and immediate ways to reach our support office is by phone.
You can contact our support team during regular business hours.
Dial the following number below to speak with a representative.
Please be prepared to provide details about your query or issue, as it will help us assist you more effectively.

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Australia: +61 (0) 390 412 392
Belgium: +31 (0) 546 549 168
Germany: +49 (0) 8341 908 10 13
Italy: +39 (0) 461 983 044
Japan: +81 (0) 825 462 256
The Netherlands: +31 (0) 546 549 168
UK: +44 (0) 20 3384 2008
US and Canada: +1 (844) 472 2231

Reseller:
Latvia InfoEra: +37 (0) 124 110 303
Norway NTI: +47 482 03 300

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