Revit® | Workflow on how to send hsbcad a clean workable Revit® model (Video)

This document with a video will show you how to make a clean and workable Revit® model before you send it to the Customer Success support team.

Introduction

• When encountering bugs or issues in your Revit® projects, effective communication with customer support is crucial. Sending a clean Revit® model ensures that support teams can quickly diagnose and address the problem. In this video, we’ll walk you through the steps to prepare and send a clean model for efficient troubleshooting. 

Step-by-Step Guide 

1. Select Relevant Item Containers 

• Before sending your model, identify the specific item containers related to the issue. Isolate them in a separate 3D view. This clarity will help both you and the support team understand where the issue occurs. 

2. Check the hsbDesign Version

• Verify the hsbDesign version you’re using. This information is valuable for support to check if the issue has already been resolved in a later version. 

3. Detach Central Models (if applicable) 

• If you’re working with a central model, detach it from the central file. This ensures that the exported model is independent and doesn’t carry any central file references. 

4. Clear Communication 

• When reaching out to customer support, provide clear and concise information about the issue. Include details such as the Revit version, any error messages, and steps to reproduce the problem.